You will find answers to some of our most frequently asked questions in the section below.
If you have read the FAQ and still have some questions unanswered, please feel free to contact us.

Click & Collect

What is Click & Collect and how does it work?

Click & Collect is a service where you can shop online and pick up your order in store at your convenience. When your order is ready for collection, you will receive an email or SMS to collect from your chosen store.

STEP 1: Browse products and check availability in your preferred participating store You can browse products from your preferred participating Good Price Pharmacy Warehouse (GPPW) Store on the product description page.

STEP 2: Add products to cart and checkout. Add the products to your cart and proceed to the checkout. Prior to payment, you can choose Click & Collect as an option at your preferred participating store. 

STEP 3: Order Confirmation - Once you have placed your order, you will receive a confirmation email that includes details of your order, and links to key information.

STEP 4: Order Pick Up - You will receive an email and a SMS notification when your order is ready for collection. To collect your order in-store, proceed to the Click & Collect area and a staff member will be ready to assist. Upon collection, you will be required to confirm and sign for your order.

Please bring the following:
⦁    Order Confirmation email or SMS notification 
⦁    Photo ID: includes Driver’s license, passport or any photo identification   

 

Is there a minimum spend for Click & Collect?   

This service is only available for orders $10 and over. 

 

Where do I collect my order?

The Click & Collect pick-up area is clearly signed at the payment counter in each store.  Alternatively, you can ask a staff member to assist you in collecting your order.

 

What do I need to bring to collect my order?

In order to collect your items, bring a copy of your order confirmation email or SMS and any form of photo identification (for example, driver’s license or passport). Your identification provided must state the same name as your order confirmation.

 

How long do I have to collect my order?

Click & Collect orders will be held in-store after being confirmed as ready for collection.
The store may contact you to confirm if you wish to collect your order or have it cancelled after 7 days.

 

Are all products available for click and collect?

Click & Collect is not available for: Prescription items, Pharmacist Only items, and selected promotional and discontinued lines. 

 

Is Click and Collect available at all stores?

Click & Collect is only offered in selected Good Price Pharmacy Warehouse stores.  Keep an eye out as more stores may start to offer the service in future.

 

Is Click & Collect free?

Click & Collect is a complimentary service offered by our stores. All you must pay is the total price of the products that you purchase (including GST). This service is only available for orders $10 and over.

 

Can I change or cancel my Click & Collect order?

Please get in touch with the Good Price Pharmacy Warehouse where you placed your order if you need to modify or cancel your order for any reason. In order to effectively meet your request, they will need to check the current status and advise you of the appropriate options to best accommodate your request.  If you have any issues or concerns after your order has been collected, please contact the store in which you collected your order from; our friendly can assist with any of your enquiries. 

 

How long will an order take to process?

You can generally expect your order to be ready for collection within 3 hours of ordering unless:
1.    the order is placed within 3 hours of the store’s closing time
2.    the order is placed after the store has closed for the day.
Otherwise, the order will be ready for collection by 10am the following day. Please understand that in peak periods or public holidays order fulfilment times may vary slightly. You will be notified by email & text message when your order is ready for collection.

 

How do I know the status of my order?

You will be continuously updated throughout the order process.
Email notifications include:
⦁    Order Confirmation
⦁    Order Ready for Pick Up
⦁    Order Collected
⦁    Order Refunded

SMS notifications include:
⦁    Order Ready for Pick Up
⦁    Order Not able to be fulfilled

 

Can I request a refund on my order?

Yes. All refunds for Click & Collects orders must be processed at the same store where the Click & Collect Order was or was scheduled to be collected.  Please contact the store that the Click & Collect order was from to organise a refund.  Refund requests must comply with our Refund Policy.

 

Returns

Can Fragrances be returned for exchange or refund?

No unfortunately they can't be returned unless it fits the criteria of our return policy, click here.

Can I return Beauty products?

Please note that beauty products cannot be returned if they are opened and/ or used (unless faulty).

If the item is in its original condition, you are more than welcome to return it via our normal returns process click here.

Can I return a prescription, pharmacist only medication or pharmacy only medicine for a refund?

No. Due to Queensland Health regulation, medicines including any preparation that is taken orally cannot be returned for credit as the products are unable to be returned to stock or re-sold after leaving the premises. Storage conditions and therefore, effectiveness of the medication, are unable to be guaranteed once this has occurred.

General

I am having difficulty placing an online order, what do I do?

If you require assistance in placing an order, please contact your local store.

How can I pay for an order and is it safe?

Good Price Pharmacy Warehouse accepts most major credit cards. Good Price Pharmacy Warehouse uses a level 1 PCI DSS Compliant Payment Gateway. PCI DSS is a set of standards developed by leading credit card acquirers including VISA and MasterCard to ensure credit card details and payments are secure.

If I use a credit card to purchase my items, are my credit card details secure?

Good Price Pharmacy Warehouse uses a level 1 PCI DSS Compliant Payment Gateway. PCI DSS is a set of standards developed by leading credit card acquirers including VISA and MasterCard to ensure credit card details and payments are secure. Nobody else is able to access your credit card details.

Is my information kept confidential?

We understand that it is important to keep your personal and health information secure and confidential. Good Price Pharmacy Warehouse has stringent policies relating to patient privacy and confidentiality. All Good Price Pharmacy employees sign patient confidentiality policies at the onset of employment. All information collected by us is used strictly to fill your order and provide you with the highest level of professional health care. We do not provide your information to any other party for any purpose.

Why do we collect email addresses?

Good Price Pharmacy Warehouse requires email addresses for correspondence in regard to orders placed and registration of users. Also, if you wish to be a member of Good Price Mail we can keep you up to date on specials, news and tips and this information is sent via email.

How do I redeem a Promo Code?

Promo Codes are applied at Checkout. To redeem your promo code, navigate to the Review Your Order section at Checkout. Then, type in your code in the Promo Code field and press the “Apply Code” button. Only 1 promo code may be redeemed per order.

If your Promo Code is not working, please read the error message above the Promo Code field to learn why the Promo Code was unable to be applied and review the terms of the promotion relating to the Promo Code.

Why have I been initially charged for products that Good Price Pharmacy Warehouse could not supply?

All orders must be paid in full before Good Price Pharmacy Warehouse will process them. In some instances, stock of a product may be unavailable due to unforeseen circumstances such as wholesaler shortages. In these cases, the item is cancelled from the order and a refund is given by way of a cheque or credit card refund.

Prescriptions, Pharmacist and Pharmacy Only Medicines

Why do some prescription items have four prices?

Items which are subsidised by the Government under the Pharmaceutical Benefits Scheme (PBS) are charged at different prices depending on the type of benefit card a customer may hold. Below outlines the different requirements per price to help you determine which option to select.

PBS

• You hold a valid Medicare card
• No pension, health care card, DVA health card or safety net card held
• The medicine is listed as a subsidised medicine by Medicare Australia
• The amount you pay will contribute towards your medicines safety net

Concession

• You hold a valid Medicare card
• You hold a valid pension health care card, DVA health card or safety net concession card
• The medicine is listed as a subsidised medicine by Medicare Australia
• The amount you pay will contribute towards your medicines safety net

Safety Net

• You hold a valid Medicare card
• You hold a valid safety net entitlement card
• The medicine is listed as a subsidised medicine by Medicare Australia
• The amount you pay will contribute towards your medicines safety net

Private

• You hold a valid and legal Australian prescription
• The medicine is not listed as a PBS subsidised medicine by Medicare Australia; and/or
• You do not hold an Australian Medicare card
• The amount you pay for private prescriptions will not contribute towards your medicines safety net

Why am I being asked more questions when purchasing a Pharmacy or Pharmacist Only Medicine?

To determine that over the counter medicines are safe and appropriate for you, our pharmacists need to assess your health status and therefore require you to complete all requested medical information when ordering medicines. At Good Price Pharmacy Warehouse, our mission is to provide you with the best possible health solutions at everyday low prices. Our pharmacists aim to provide the highest level of patient care and ethical practice so in order to do this we may ask you questions relating to your health.

What type of patient am I and which price do I choose for a prescription item?

PBS
If you have a valid Medicare card but not a pension or health care card you are considered to be a general patient and entitled to PBS pricing. PBS (Pharmaceutical Benefits Scheme) pricing indicates that the medicine is listed as a subsidised medicine by Medicare Australia. If the cost of the medicine exceeds the listed maximum price to patient the cost of your medicine will be subsidised by Medicare. The amount you pay will contribute towards your medicines safety net.

Concession
If you have a valid Medicare card and a pension, health care card, DVA health card or concessional safety net card you are considered to be a concessional patient and entitled to concession pricing. This pricing applies to PBS medicines, listed as a subsidised medicine by Medicare Australia. The cost of your medicine is subsidised by Medicare. The amount you pay will contribute towards your medicines safety net.

Safety Net
If you have a valid Medicare card and an entitlement safety net card you are considered to be an entitlement patient and entitled to safety net pricing. This pricing applies to PBS medicines listed as a subsidised medicine by Medicare Australia. The cost of your medicine is subsidised by Medicare.

Private
If you have a valid and legal Australian prescription private pricing will apply if the medicine is not listed as a PBS subsidised medicine by Medicare Australia and/or you do not hold an Australian Medicare card. The amount you pay for private prescriptions will not contribute towards your medicines safety net.

If you are unsure of which option to select please call your local store and we will assist you.

What is the Safety Net?

The PBS safety net protects patients and families requiring a large number of PBS subsidised medicines. Your family includes you, your spouse and children under the age of 16 who are in your care and control and/or dependent full-time students under the age of 25. If you reach the Safety Net threshold within a calendar year, you will qualify to receive PBS medicines at a reduced price or free of charge for the remainder of that year. You will be issued with a safety net concessional or entitlement card.

What are generics?

Generic medicines contain the same active ingredient in the same strength as the original brand of medicine. Generic medicines are rigorously tested to prove they have the same effect on the body as the original brand of medicine. In many cases, generic medicines will be more affordable for you.

How do I know if I have an Authority Prescription?

Some PBS subsidised medications are restricted and only subsidised under specific circumstances. These prescriptions require approval from Medicare Australia in order to receive a subsidised rate. These prescriptions are flagged as authority required. An approved authority prescription will have on authority prescription number and a valid approval number. To determine if you have an Authority Prescription click here.

I'm going overseas and need enough medication to last the duration of my trip; can you supply multiple packs or multiple repeats?

Pharmacists are medicines experts and responsible for ensuring that medicines use is safe and appropriate. Pharmacists are also required to meet all applicable legal and professional obligations. Multiple packs may only be legally and safely supplied to a patient, under doctor's instructions. The prescription must be endorsed by the doctor to allow the dispensing of multiple repeats or written for multiple pocks where the doctor deems appropriate. 

If your doctor hasn't authorised your prescription for multiple packs we will not be able to dispense a larger quantity than the prescription states.

Can I order multiple Pharmacy Only Medicines?

In store Pharmacy Only Medicines are kept in the Professional Service Area which is in view of the Pharmacist. Online there is no pharmacist present during the transaction; therefore we can only supply a limit of 1 per order. This is in accordance with the Pharmacy Board of Australia.