You will find answers to some of our most frequently asked questions in the section below.
If you have read the FAQ and still have some questions unanswered, please feel free to contact us.

Orders and delivery

How do I place my first online order?

It's so easy! As you browse the website for products, click 'Add to cart'. When you are ready, select the 'Your Shopping Cart' and 'Checkout' button located on the top of every page and follow the instructions to complete your order.

The next steps will be:

1. Review items in your cart: you can make changes to your selected products here. If you are happy with your items, click 'Checkout'

2. Select your checkout option: If you're in a hurry and do not want to become a member, complete your purchase as a Guest customer. We suggest you register or select sign in as this will allow you to track your order with ease.

3. Enter your Billing Address, Shipping Method and Payment Method

4. Review your order: Your order summary plus the total order cost will be displayed. At this stage you can also enter a Promo Code if you have one to redeem and it will update your order accordingly. Once you click on 'Place order' a confirmation email will be sent to the email address you supplied during checkout.

I am having difficulty placing an online order, what do I do?

If you require assistance in placing an online order, please contact us on 1300 874 113 and our customer service team will be happy to help.

Can I cancel an order?

To cancel an order, it is best to email or phone us as soon as possible. We aim to dispatch orders on the same day or next day and once an order has been dispatched, it cannot be cancelled. You may return the order to us at your expense, if you wish, and obtain a refund, providing the product is unopened, unused and in good condition. Pharmacy Medicines, Pharmacist Only Medicines and Prescription Medicines are unable to be returned for refund.

Can I add an item to an order once it's placed?

After you have submitted your order, you can't change it. Please call us as soon as possible if you would like the order to be cancelled.

How can I track the progress of my order?

You can track your order status by logging in online, and clicking on your relevant order number. The status will allow you to see the status of your order.

If you are unable to log into your account because you checked out as a 'Guest' email [email protected] and request the tracking number of your order. Please ensure to quote your order number in the email.

How can I pay for an order and is it safe?

Good Price Pharmacy Warehouse accepts most major credit cards and Paypal. Good Price Pharmacy Warehouse uses a level 1 PCI DSS Compliant Payment Gateway. PCI DSS is a set of standards developed by leading credit card acquirers including VISA and MasterCard to ensure credit card details and payments are secure.

What happens if I am not home when my order arrives?

Your order will be delivered by registered Australia Post eParcel mail. If you are not home at the time of delivery, Australia Post or the nominated carrier will notify you that your order is ready to be collected from the relevant post office.

How long will it take to receive my order?

Good Price Pharmacy Warehouse will aim to process orders as quickly as possible and anticipate that most orders (providing all items are in stock) will be dispatched by same day or following day that they are received, providing that it is a business day and that the order is received prior to 12pm AEST.

Do you place items on backorder?

No, unfortunately items are not placed on back order and we try to avoid advertising products that are not in stock. If you have placed an order and your item has sold out, you will be contacted by our customer service team via email and a refund will be arranged.

Returns

Can Fragrances be returned for exchange or refund?

No unfortunately they can't be returned unless it fits the criteria of our return policy, click here.

Can I return Beauty products?

Please note that beauty products cannot be returned if they are opened and/ or used (unless faulty).

If the item is in its original condition, you are more than welcome to return it via our normal returns process click here.

Can I return a prescription, pharmacist only medication or pharmacy only medicine for a refund?

No. Due to Queensland Health regulation, medicines including any preparation that is taken orally cannot be returned for credit as the products are unable to be returned to stock or re-sold after leaving the premises. Storage conditions and therefore, effectiveness of the medication, are unable to be guaranteed once this has occurred.

General

If I use a credit card to purchase my items, are my credit card details secure?

Good Price Pharmacy Warehouse uses a level 1 PCI DSS Compliant Payment Gateway. PCI DSS is a set of standards developed by leading credit card acquirers including VISA and MasterCard to ensure credit card details and payments are secure. Nobody else is able to access your credit card details.

Is my information kept confidential?

We understand that it is important to keep your personal and health information secure and confidential. Good Price Pharmacy Warehouse has stringent policies relating to patient privacy and confidentiality. All Good Price Pharmacy employees sign patient confidentiality policies at the onset of employment. All information collected by us is used strictly to fill your order and provide you with the highest level of professional health care. We do not provide your information to any other party for any purpose.

Why do we collect email addresses?

Good Price Pharmacy Warehouse requires email addresses for correspondence in regard to orders placed and registration of users. Also if wish to be a member of Good Price Mail we can keep you up to date on specials, news and tips and this information is sent via email.

How do I redeem a Promo Code?

Promo Codes are applied at Checkout. To redeem your promo code, navigate to the Review Your Order section at Checkout. Then, type in your code in the Promo Code field and press the “Apply Code” button. Only 1 promo code may be redeemed per order.

To redeem any Promo Codes that offer discounted or free shipping, please enter your Shipping Address details prior to typing your code in the Promo Code field.

Any free shipping Promo Codes are applicable for standard domestic shipping only.

If your Promo Code is not working, please read the error message above the Promo Code field to learn why the Promo Code was unable to be applied and review the terms of the promotion relating to the Promo Code.

Why have I been initially charged for products that Good Price Pharmacy Warehouse could not supply?

All orders must be paid in full before Good Price Pharmacy Warehouse will process them. In some instances, stock of a product may be unavailable due to unforeseen circumstances such as wholesaler shortages. In these cases, the item is cancelled from the order and a refund is given by way of a cheque or credit card refund.

Can I order an item in bulk?

If you email our customer service team at [email protected] we can consider your request if viable. We have limitations on how many of a product can be purchased if on catalogue.

Prescriptions, Pharmacist and Pharmacy Only Medicines

Why do I need to post my prescription to Good Price? Can I fax it?

Unfortunately we cannot accept faxed or emailed prescriptions. Under Australian law in order for us to process your prescription we require the physical copy. To make this easier for you we provide a free postal service so you can post your prescriptions to us at no cost. Alternatively once we have your prescription we can also keep this on file so you won't need to post it to us again if you require repeats.

Your prescriptions can be posted for free to the reply paid address:
GPPW Online
Reply paid 87437
Capalaba QLD 4157

Why do some prescription items have four prices?

Items which are subsidised by the Government under the Pharmaceutical Benefits Scheme (PBS) are charged at different prices depending on the type of benefit card a customer may hold. Below outlines the different requirements per price to help you determine which option to select.

PBS

• You hold a valid Medicare card
• No pension, health care card, DVA health card or safety net card held
• The medicine is listed as a subsidised medicine by Medicare Australia
• The amount you pay will contribute towards your medicines safety net

Concession

• You hold a valid Medicare card
• You hold a valid pension health care card, DVA health card or safety net concession card
• The medicine is listed as a subsidised medicine by Medicare Australia
• The amount you pay will contribute towards your medicines safety net

Safety Net

• You hold a valid Medicare card
• You hold a valid safety net entitlement card
• The medicine is listed as a subsidised medicine by Medicare Australia
• The amount you pay will contribute towards your medicines safety net

Private

• You hold a valid and legal Australian prescription
• The medicine is not listed as a PBS subsidised medicine by Medicare Australia; and/or
• You do not hold an Australian Medicare card
• The amount you pay for private prescriptions will not contribute towards your medicines safety net

Can I phone and talk to a Pharmacist?

Yes. We have Pharmacists available Monday to Friday: 9.00am to 4.00pm. Please phone 1300 874 113

Why does a Pharmacist Only Medicine need a prescription or direct contact with a Pharmacist?

Legislation in Australia deems that “Pharmacist Only Medication” requires personal counselling by a pharmacist for sale of the item. As an internet pharmacy we cannot provide the same face to face service so a prescription will enable a pharmacist to provide appropriate counselling.

Alternatively a customer can place an order for Pharmacist Only Medication online and receive direct counselling from a pharmacist that will allow the medication to be sent without a prescription. Once you have placed your order containing a Pharmacist Only Medication we will contact you to provide appropriate counselling. If you are uncontactable via phone after 3 attempts we will process a refund for your order.

Why am I being asked more questions when purchasing a Pharmacist Only Medicine or Prescription?

To determine that prescription and over the counter medicines are safe and appropriate for you, our pharmacists need to assess your health status and therefore require you to complete all requested medical information when ordering medicines. At Good Price Pharmacy Warehouse, our mission is to provide you with the best possible health solutions at everyday low prices. Our pharmacists aim to provide the highest level of patient care and ethical practice so in order to do this we may ask you questions relating to your health.

What type of patient am I and which price do I choose for a prescription item?

PBS
If you have a valid Medicare card but not a pension or health care card you are considered to be a general patient and entitled to PBS pricing. PBS (Pharmaceutical Benefits Scheme) pricing indicates that the medicine is listed as a subsidised medicine by Medicare Australia. If the cost of the medicine exceeds the listed maximum price to patient the cost of your medicine will be subsidised by Medicare. The amount you pay will contribute towards your medicines safety net.

Concession
If you have a valid Medicare card and a pension, health care card, DVA health card or concessional safety net card you are considered to be a concessional patient and entitled to concession pricing. This pricing applies to PBS medicines, listed as a subsidised medicine by Medicare Australia. The cost of your medicine is subsidised by Medicare. The amount you pay will contribute towards your medicines safety net.

Safety Net
If you have a valid Medicare card and an entitlement safety net card you are considered to be an entitlement patient and entitled to safety net pricing. This pricing applies to PBS medicines listed as a subsidised medicine by Medicare Australia. The cost of your medicine is subsidised by Medicare.

Private
If you have a valid and legal Australian prescription private pricing will apply if the medicine is not listed as a PBS subsidised medicine by Medicare Australia and/or you do not hold an Australian Medicare card. The amount you pay for private prescriptions will not contribute towards your medicines safety net.

If you are unsure of which option to select please call us on 1300 874 113 and we will assist you.

What is the Safety Net?

The PBS safety net protects patients and families requiring a large number of PBS subsidised medicines. Your family includes you, your spouse and children under the age of 16 who are in your care and control and/or dependent full-time students under the age of 25. If you reach the Safety Net threshold within a calendar year, you will qualify to receive PBS medicines at a reduced price or free of charge for the remainder of that year. You will be issued with a safety net concessional or entitlement card.

What are generics?

Generic medicines contain the same active ingredient in the same strength as the original brand of medicine. Generic medicines are rigorously tested to prove they have the same effect on the body as the original brand of medicine. In many cases, generic medicines will be more affordable for you.

How do I know if I have an Authority Prescription?

Some PBS subsidised medications are restricted and only subsidised under specific circumstances. These prescriptions require approval from Medicare Australia in order to receive a subsidised rate. These prescriptions are flagged as authority required. An approved authority prescription will have on authority prescription number and a valid approval number. To determine if you have an Authority Prescription click here.

I'm going overseas and need enough medication to last the duration of my trip; can you supply multiple packs or multiple repeats?

Pharmacists are medicines experts and responsible for ensuring that medicines use is safe and appropriate. Pharmacists are also required to meet all applicable legal and professional obligations. Multiple packs may only be legally and safely supplied to a patient, under doctor's instructions. The prescription must be endorsed by the doctor to allow the dispensing of multiple repeats or written for multiple pocks where the doctor deems appropriate. If your prescription is authorised by the doctor please contact us here or via phone 1300 874 113 so we can assist in processing your prescription.

If your doctor hasn't authorised your prescription for multiple packs we will not be able to dispense a larger quantity than the prescription states.

Can I order multiple Pharmacy Only Medicines?

In store Pharmacy Only Medicines are kept in the Professional Service Area which is in view of the Pharmacist. Online there is no pharmacist present during the transaction; therefore we can only supply a limit of 1 per order. This is in accordance with the Pharmacy Board of Australia.