The use of this website https://www.goodpricepharmacy.com.au/ (Website) and the purchase of products (Products) available through the Website is subject to the following terms and conditions (Terms). You should read these Terms thoroughly before using the Website and online store or ordering any Products from the Website. Your usage of the Website indicates your acceptance of these terms and conditions. Your placement of an order also indicates acceptance of these terms and conditions.
Good Price Pharmacy Franchising Pty Limited ACN 138 595 034 is the owner and publisher of the Website. Unless otherwise stated, Good Price Pharmacy Franchising Pty Ltd is the seller of any Products purchased from the Website other than prescription, pharmacy only and pharmacist only medicines and products. All prescription, pharmacy only and pharmacist only medicines and products are advertised, supplied and sold by GPP Capalaba Pty Ltd ACN 152 975 767 trading as Good Price Pharmacy Warehouse Capalaba only. A reference in these terms to “Good Price Pharmacy Warehouse” is a reference to those companies, in their roles as publisher of the Website and Seller of Products respectively as applicable. These Terms represent a binding legal agreement between you and the Good Price Pharmacy Warehouse company as seller.
Professional advice is required for each medical condition, illness, disease, infection or injury and for dosages of pharmaceutical products supplied via this Website. The information contained on this Website or any product packaging is not intended nor implied to be a substitute for professional medical advice. Always seek the advice of your pharmacist, general practitioner, other medical practitioner or qualified health provider before starting any new medical treatment, continuing any medical treatment or with any questions you may have regarding yours or any other party’s medical condition.
Terms of Sale
Any order placed by you on the Website is, subject to these Terms, an offer to purchase the particular Product for the price (including the delivery and other charges and taxes) specified on the Website at the time you place your order. All orders are subject to Product availability and confirmation of the order price. After receiving payment, you will receive an order confirmation along with an invoice via email. This confirmation will constitute acceptance of the order and the formation of a contract between Good Price Pharmacy Warehouse and you. Orders may not be cancelled without our written consent.
Products are only available for sale to persons aged 18 years or older. By placing an order for any Product you warrant that you are at least 18 years of age and have all necessary authority to enter into a binding legal contract to purchase the Product in question, including any and all necessary authorities to allow us to debit the credit cards, bank accounts or finance facilities provided.
Payment is required at the time of placement of your order. Payment is debited at the end of the completed check-out process.
Good Price Pharmacy Warehouse accepts MasterCard, Visa and PayPal.
We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers' security. Good Price Pharmacy Warehouse uses an Internet Gateway Service. This system uses the industry's best security methods and practises. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details. For more information on how we handle privacy issues and your data click here.
Prices displayed on the Website are shown in Australian dollars (AUD) and include GST where applicable. Pricing on a Product detail page may not include delivery charges (if applicable). Delivery will be calculated on check out.
Prices of Products, as well as delivery and other charges, may change at any time. Good Price Pharmacy Warehouse uses reasonable endeavours to ensure that pricing information is up to date, however Good Price Pharmacy Warehouse reserves the right to cancel orders accepted at prices which are inadvertently inaccurate.
You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.
Good Price Pharmacy Warehouse will provide a refund to a customer where required in accordance with the Australian Consumer Law, when there is proof of purchase. The circumstances which may entitle a customer to a refund include the following circumstances:
- If the goods are faulty
- The goods are not as described by the store
- The goods are unable to be used for their intended purpose
- The goods do not meet a reasonably expected level of quality or performance
- The product had expired at the time of purchase, or could not be used reasonably in the time remaining.
See below for further information in relation to warranties and liability. Customers are not legally entitled to a refund if:
- They change their mind or no longer want the goods
- Knew about the fault prior to purchase or if they cause the fault
- Choose the wrong size, colour, strength etc.
- They find the item cheaper elsewhere.
Good Price Pharmacy Warehouse will cover the cost of freight of returned items where the mistake has been ours. If by any circumstance Good Price Pharmacy Warehouse agrees to a refund whereby Good Price Pharmacy Warehouse is not legally obliged to do so, postage to return the item will be paid for by customer.
Refunds may not be provided on prescription items, pharmacy medicines or pharmacist only medicines, as the products are unable to be returned to stock or re-sold after leaving the premises. Storage conditions and therefore, effectiveness of the medication, are unable to be guaranteed once this has occurred.
Refunds must be given in the form of original payment.
Refunds and exchanges are given at the purchase price.
Returns must be requested within 7 days of receiving the order. Accepted return must then be received by Good Price Pharmacy Warehouse within 7 days of Return Request approval.
How to request a return:
Go to https://www.goodpricepharmacy.com.au/returns and enter the required information on the form.
Once the return request has been lodged you will be contacted via email or phone to advise next steps.
Returned goods must be unopened, unused and in a resalable condition for the return to be accepted. In the case the product does not meet the requirements when received by Good Price Pharmacy Warehouse the customer will be contacted and the return will not be accepted.
Order Fulfilment Policy
Good Price Pharmacy Warehouse will aim to process orders as quickly as possible and anticipate that most orders will be dispatched by the business day following the business day on which the order was received, providing the order is received prior to 2pm EST.
Good Price Pharmacy Warehouse uses reasonable endeavours to ensure that Products displayed on the Website are in stock, however Good Price Pharmacy Warehouse does not warrant that all Products displayed are in stock. If by chance the product ordered becomes out of stock we will contact you to provide an estimated time of delivery, offer alternative product or refund, at Good Price Pharmacy Warehouse’s discretion. Once order is fulfilled you will receive email confirmation that your order is on its way.
Orders containing both prescription products and non-prescription products will not be dispatched until the original prescription is received from the customer. Once received the order will be sent according to our shipping terms.
Fulfilment times may vary according to availability and any timeframes for dispatch or delivery are estimates only. Time is not of the essence for any timeframes given. Any estimates made as to delivery times are subject to any delays resulting from, without limitation, postal delays or force majeure for which Good Price Pharmacy Warehouse will not be responsible.
If you are not present to accept delivery you authorise Good Price Pharmacy Warehouse or its carriers to leave the Products at the delivery address. The Products are then at your risk and you are responsible for any loss, damage or deterioration to them.
Subject to the following clause (Limitations of liability), Good Price Pharmacy Warehouse gives no warranty about, and disclaims all liability to you in respect of, the Website or any Products advertised or purchased through the Website. Without limiting the foregoing, Good Price Pharmacy Warehouse does not warrant that information displayed on the Website, including pricing and product information, is accurate or complete. Product manufacturers may provide an express warranty with their Products. In the event of faulty Products, Good Price Pharmacy Warehouse may direct you to the relevant manufacturer’s warranty claim procedure. To avoid doubt, all implied conditions, warranties and guarantees are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.
Limitations of Liability
Nothing in these Terms is intended to exclude or limit Good Price Pharmacy Warehouse’s obligations or liability to you which may not be excluded or limited by law, including statutory guarantees and obligations implied by the Australian Consumer Law or the Australian Competition and Consumer Act.
If Good Price Pharmacy Warehouse incurs any liability to you under or as a result of any such non-excludable provisions, then Good Price Pharmacy Warehouse’s liability is limited to (at Good Price Pharmacy Warehouse’s election) one of the following:
- a) The replacement of the relevant Products or the supply of equivalent Products;
- b) the repair of the relevant Products;
- c) the payment of the costs of replacing the relevant Products, or acquiring equivalent Products; or
- d) the payment of the costs of having the relevant Products repaired.
All content displayed on the Website, including but not limited to text, graphics, logos, names and trade marks is the property of Good Price Pharmacy Warehouse, or the property of the relevant Product manufacturers, and is protected by copyright, trade mark and other intellectual property laws. No part of the Website may be reproduced without Good Price Pharmacy Warehouse’s express prior written permission.
The above Terms, as well as the terms of any product order, constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between Good Price Pharmacy Warehouse and you.
Governing Law and Jurisdiction
These Terms are governed by the law of Queensland. In the event of any dispute arising out of these Terms, all parties to that dispute hereby submit to the non exclusive jurisdiction of courts exercising jurisdiction there.
Lowest Price Guarantee
Our Lowest Price Guarantee ensures that if you find a cheaper advertised price on any stocked line, we will match it and give you 10% off the difference provided the following conditions are met:
- The product is identical.
- Only prices of registered Australian pharmacies will be matched.
- The competitor has the merchandise in stock and it is available for sale.
- Good Price Pharmacy Warehouse has the stock in store.
- You must have proof of the lower advertised price at the time of purchase.
- Competitor's prices will be deemed to be valid for no more than 30 days.
- Verification of the lower price may only be used once.
- A limit of 3 identical items may be purcahsed at the lower price.
- No rainchecks available.
- Price matching is not applicable to the online store and only available instore.
Sale Terms and Conditions
*Always read the label. Use only as directed. Incorrect use could be harmful. If symptoms persist please see your healthcare professional. **Prices are displayed in good faith; we reserve the right to amend pricing due to manufacturing price rises or due to printing errors. ***Limit of 3 catalogue products per customer. Limit of 1 scheduled medication per customer unless authorised by the pharmacist. ****Picture may show all variants available, products may vary online. #Savings based on RRP. RRP is manufacturer’s recommended retail price. Selected products only. Styles & shades may vary. *****While stocks last, no rainchecks. ‡Free product must be of equal or lesser value. Not available online. ^To be taken with a balanced diet & exercise. ≠Products may vary in store. While stocks last. Limit of 3 per customer. ♦Selected stores only. †Selected lines only. §Not available in WA. ¥While stocks last.